Technology Manager with extensive experience in strategic vision, aligning technology with business objectives, and anticipating trends to develop innovative strategies. Specialist in solving complex problems, ensuring continuity of operations and minimizing risks while maintaining calm in stressful situations or under pressure. Demonstrated leadership in motivating and managing teams, promoting a collaborative and productive environment. Proficient in leading multidisciplinary teams focused on support and administration of high availability environments (24x7), covering on-premise and Cloud infrastructure, end-user support, CMDB implementation and availability, and automation of services and processes through ChatBot and operational workflows. I value clear and objective communication, facilitating project implementation among different stakeholders, from the technical team to senior management. Committed to continuous innovation and process improvement to drive operational efficiency and customer satisfaction. Data Protection High Availability Command Center Service Now Microsoft 365 Automation/ Inovation / Productivity