Experience in the service sector Credit Card, Customer Service and Financial operates in the areas of Billing, Quality, Management Information, Planning, Performance Management and Processes. Specialties: Activities facilitator between the areas in order to seek solutions with the use of quality tools: cause and effect diagram (Ishikawa), Pareto Diagram, 5 Whys, Histogram, Flowchart, Checklist, Brainstorming and methodologies of Quality: CEP, PDCA, QFD, EAV, PNQ and Six Sigma methodologies and process mapping: CFPI and BPM.