Collaboration and Network Specialist, with more than 10 years of experience in ​​Telecommunications Infrastructure area, acting as solution architect and project manager. Offering innovative technological solutions focused on unified communications and their derivations, meeting needs and adding value to business. Experience in architecture, planning, execution, support and documentation of projects. Knowledge and expertise in the following solutions, vendors and products: Cisco (CUCM, CUCME, SME, IM&Presence, CUC, CUE, UCCX, CVP, Collaboration Edge/MRA, VCS/Expressway, TMS/TMSXE/TMSPE, Meeting Place, CWMS, WebEx Meetings/Teams/Hybrid, TelePresence Server/Conductor, Acano/CMS, CMR Cloud/Hybrid, MediaSense, CUBE, Gateways ISR/ASR/Nexus, Switches, UCS), Genesys Contact Center Platform, Trading Turret Systems (IP Trade, Etrali e IPC Unigy), Microsoft Office 365, Verint Recording System, Interoperability among other telephony systems (Avaya, Genesys, Alcatel, Siemens, Skype for Business), VMware ESXi/vCenter Virtualization, QoS, IP Routing, Switching, Routing Protocols, MPLS, API Integrations, among others. Elaboration of RFP process for acquisition of new technologies, technical proposals, strategic planning and requirements/scope document, risk assessment, HLD (High Level Design), LLD (Low Level Design), implementation plans, test books, procedures, among others. Ability to conduct customer relationships and supplier management, technical meetings, executive presentations, training, delegation of tasks, technical team leadership and team feedback.