Hello, welcome to my profile! With over 4 years of experience in CRM strategies and operations within the financial sector, I am a data-driven professional focused on optimizing processes and driving continuous improvement. My background in Mechanical Engineering and Lean Six Sigma Green Belt certification provide me with a strong foundation to transform data into tangible business results. My core competencies include: - Data Analytics: I leverage SQL, Python, Databricks, and Power BI to generate actionable insights, monitor KPIs, and optimize campaign performance and customer journeys. - Continuous Improvement: Proven expertise in methodologies like Lean Six Sigma (DMAIC) and PDCA to identify inefficiencies and drive process optimization. - Project & Process Management: Skilled in structuring, standardizing, and managing projects, including leading multidisciplinary teams and implementing workflows. - Automation: I build and maintain automation workflows to enhance data consistency and operational efficiency. Some of my most impactful results: - Reduced process costs by over R$70,000.00 by applying Lean Six Sigma. - Optimized data generation processes, reducing cycle time by 90%. - Improved new employee integration by 40% by implementing a new onboarding trail. - Increased project management maturity by 25% within a technical team by standardizing knowledge. I am continuously seeking opportunities where I can apply my analytical expertise to solve complex challenges and create a sustainable business impact.