Started at Accenture in 2010, ever since has been working with CRM systems, Salesforce.com and Siebel. As CRM analyst I'm experienced in: • Salesforce development (Apex Trigger, Apex classes, Objects, Fields); • Salesforce communities management; • Salesforce Service Cloud; • Proof of Concept Execution for Siebel Integration Architecture; • Enterprise Application Integration (EAI); • Enteprise Integration Manager (EIM); • Siebel Catalog Products and Pricing; • Siebel Order Management (Quote, Order, Asset); • Siebel Implementation (Workflow, eScript, BO, BC, Applet, View, etc); • Siebel Administration Unix and Windows; • Siebel ACRs (463, 471, 474 , 500 and 502); • Documents Especifications (FD and TD); • Project Phases (Analyze, Design, Build, Test, Deploy).