Professional with +15 years of experience in Audits, Technology Projects and Customer Journey, throughout this period leads from planning construction to process management, with an impact on +60MM customers. Experience in the entire Life-cycle of Audits, acts in the definition of the strategy of action, in the mapping / revision of processes, in the development of Books of standards, in internal communication, in addition to also acting with generation of reports, strategic Insights, among other fronts. She has experience in Internal Audits, External Audits, Systems Audits, Processes, etc., analyzing scenarios, and acting in Governance for risk management on each of the fronts led. She is currently Audit Coordinator at Banco Itaú, responsible for the audits of 100% of the bank's Retail segment systems, defining all the planning of ~40 audits / year, schedules, reports/reports, etc. In addition to her experience, she manages IT projects, analyzing technology environments of clients from different segments of the economy, such as IBM, Banco Pan, Banco Volks, Folha de SP, UOL etc. She holds a Master's degree in Business Administration from FGV and an MBA in Business Management. Passionate about her family, she is married to Tiago, and has a son named Bento. Core Skills: + Strategic Planning + Audits + Loss Prevention + Risk Management + IT Projects + Process Management + People Leadership