With 15 years of experience in information technology, he has worked as: Corporate Architect, business process consultant, IT project manager. , , business analyst, requirements analyst. Worked as an enterprise architect, implementing the Enterprise Architecture (EA) framework using TOGAF Assisting in the supervision, improvement and updating of corporate services, software and hardware. I respond to technological changes for continuous improvement of business processes. Worked on projects to implement various technological solutions BPM, BPMS, ITSM, GRC, Corporate Architecture in the areas of telecommunications, banking and government. More recently, he managed the quality team for the implementation of a risk and compliance governance solution integrated with the management of a large bank's business processes. Led the process automation team integrating the BPMS solution with several other technologies, was involved in the implementation of the IT service management solution - ITSM of a large bank, participated in the structuring of the process office in some organizations and in the definition of goals and Business indicators. Always focused on adding value to the client's business, Glauber was able to build and lead teams to achieve corporate goals. Highlighting your negotiation skills and resilience to adapt to different business segments and engage key stakeholders. Postgraduate in BPM Business Process Management, he also has the certifications: CBPP (Certified Business Process Professional), ITIL (IT Infrastructure Library), CSM (Certified Scrum Master) CSPO (Certified Scrum Product Owner) TOGAF (Corporate Architecture) various certifications in the products of the ARIS family (BPA, Process Mining among others) Competences: leadership of multi-disciplinary teams, building technology project teams, application of agile principles in SCRUM and RUP projects and methodology, process management, process modeling and automation (BPM) (BPMN) and requirements gathering and analysis.