Hi, I'm Fernanda! 👋 I am a Conversational Designer and UX Writer with experience in creating inclusive and efficient conversational journeys, having worked with large companies such as XP Inc. and Banco BV. I have a degree in Literature and a specialization in UX, combining linguistic proficiency with user experience to create clear, human, and accessible interactions. Throughout my career, I have participated in the development of chatbots, conducted user research, implemented flows in Watson Assistant, and collaborated with multidisciplinary teams to optimize digital products. My work is guided by data, empathy, and a commitment to accessibility — a theme that I am deeply connected with as a person with disabilities. I believe that good conversations generate good experiences. My goal is to continue building products that improve people's lives, with purpose and sensitivity.